When a Shopify merchant in Madrid wakes up to a chargeback notice from Stripe or Adyen, the clock starts. Card networks give sellers a narrow window to respond, the evidence packet has to be assembled by hand, and most small operators simply eat the loss. Kloutit, a Barcelona seed-stage fintech founded in 2024, is selling those merchants a different default: an AI that ingests the dispute directly from the payment processor and drafts a personalized defense in under 30 seconds [EU-Startups, Dec 2024].
That speed claim is the wedge. Chargeback defense has historically been a services business, run by analysts inside acquirers or outsourced to specialist shops. Kloutit is betting that a software-only product, priced for the long tail of e-commerce, can compress the workflow into a single automated motion. The company describes itself as the first specialized tool with proprietary algorithms for fully automated AI-based chargeback defense [Cinco Días, Nov 2024].
The bet
Kloutit's product sits between the merchant and the payment processor. Chargebacks are detected and recorded instantly the moment they hit the processor [Kloutit website, retrieved 2026], which means the merchant does not have to monitor a separate dashboard or upload CSVs. The AI then assembles the response, pulling from order data, shipping records, and customer communications to build a case the issuer will accept. The pricing model is SaaS, the buyer is an e-commerce operator, and the value proposition is denominated in recovered revenue.
Why it could be big
Card-not-present fraud has been climbing for a decade, and every uptick in fraud pressure produces a corresponding wave of chargebacks. Software that recovers even a fraction of those disputes pays for itself quickly. Kloutit's seed cap table reads like a deliberate Spanish fintech build. The €540K round (roughly $568,000) was backed by Lanai Ventures and BStartup10, the early-stage program run by Banco Sabadell, alongside angels Axel Serena, Manuel Roca, Ricardo Fernandez, and Daniel Romy [Cinco Días, Dec 2024] [El Referente, Dec 2024].
| Metric | Value |
|---|---|
| Seed round (USD) | $568,000 |
| Disclosed customers (Feb 2026) | 190 |
The team and traction
Kloutit was founded by Albert Algarra, Alexis Pairetti, and Adrián Algarra. Albert Algarra, the CEO, was previously Head at Stayforlong, the Barcelona-based travel booking company [Crunchbase]. CTO Alexis Pairetti came from Basetis, where he worked as a senior fullstack analyst and developer [Crunchbase]. Adrián Algarra rounds out the founding team as CPO [LinkedIn]. Cinco Días reported in February 2026 that Kloutit had passed 190 e-commerce customers [Cinco Días, Feb 2026].
The honest counterfactual
The bear case is straightforward. Chargeflow has raised substantially more capital, has direct integrations with Shopify and the major US processors, and is already the default recommendation in many English-language merchant communities. If chargeback defense becomes a winner-take-most category, a $568,000 seed round does not buy Kloutit much time to defend a global position [Cinco Días, Dec 2024]. The bull answer is that payments are stubbornly regional, acquirer relationships are local, and a focused European player with Sabadell in its corner can compound inside a market the US-funded incumbents under-serve.
What to watch
The next twelve months will turn on two things. First, a Series A. The 190-customer milestone is the kind of proof point that should attract a Spanish or pan-European fund. Second, processor integrations. Kloutit's instant-detection claim only holds up if it keeps adding direct connections to the acquirers and gateways European merchants actually use.