Support Fusion
Smart integration platform connecting IT tools for MSPs and system integrators to automate ticket sync and reporting.
Website: https://suppfusion.com/
Cover Block
| Field | Value |
|---|---|
| Name | Support Fusion |
| Tagline | Smart integration platform connecting IT tools for MSPs and system integrators to automate ticket sync and reporting |
| Headquarters | Melbourne, Australia |
| Founded | 2025 |
| Stage | Pre-Seed |
| Business Model | SaaS |
| Industry | IT Services Software / MSP Tooling |
| Technology Type | Software (Non-AI) |
| Geography | Oceania (expanding to North America and UK) |
| Growth Profile | Venture Scale |
| Founding Team | Co-Founders (2) |
| Funding Label | Pre-Seed |
| Total Disclosed | ~AUD $1,000,000 |
Links
- Website: https://suppfusion.com/
- LinkedIn (company): https://au.linkedin.com/company/support-fusion
- LinkedIn (Greg Rudakov, Co-founder): https://www.linkedin.com/in/grudak/
- LinkedIn (Stephen Rudakov, Co-founder & CTO): https://au.linkedin.com/in/srudakov
- Crunchbase: https://www.crunchbase.com/organization/support-fusion
What an Investor Needs First
Support Fusion is a Melbourne-based integration platform that automates ticket and operational-data synchronization between the ITSM tools used by enterprises (ServiceNow, Jira, Zendesk) and the PSA tools used by managed service providers (ConnectWise, Autotask, HaloPSA) [Crunchbase, 2025] [usehalo.com, 2026]. Founded in mid-2025 by brothers Greg and Steve Rudakov, the company went live in July 2025 [Startup Daily, mid-2025] [suppfusion.com, July 2025]. Its differentiation rests on bi-directional syncing of tickets, statuses, comments, and attachments across a purpose-built MSP-to-enterprise topology [SourceForge, 2026]. The company is actively hiring a founding engineer in Melbourne and a customer success lead on the US east coast [Stephen Rudakov LinkedIn, 2026] [ARN, 2026]. Support Fusion has raised approximately AUD $1 million in pre-seed capital led by Func Ventures and Exhort Ventures, with participation from Antler and a syndicate of operator angels including Toby Alcock and Ryan Spillane [techpartner.news, 2025].
Data Accuracy: GREEN -- Confirmed by Crunchbase, Startup Daily, techpartner.news, and the company's own site.
Taxonomy Snapshot
| Axis | Value |
|---|---|
| Stage | Pre-Seed |
| Business Model | SaaS (integration platform) |
| Industry / Vertical | MSP tooling / IT service management |
| Technology Type | Software (Non-AI) |
| Geography | Headquartered Oceania; selling into US, UK, AU |
| Growth Profile | Venture Scale |
| Founding Team | Co-Founders (2), brothers |
| Funding | ~AUD $1.0M pre-seed, led by Func Ventures and Exhort Ventures |
Inside the Company
Support Fusion is an Australian software company addressing the manual rekeying of support tickets and operational records between enterprise ITSM platforms and MSP PSA tools [Crunchbase, 2025]. Founded in mid-2025 by brothers Greg and Steve Rudakov, the company is headquartered in Melbourne [Startup Daily, mid-2025] [techpartner.news, 2025].
The company announced its launch with backing from Antler in July 2025 [techpartner.news, 2025] [suppfusion.com, July 2025]. A AUD $1 million pre-seed round led by Func Ventures and Exhort Ventures, with support from Antler and several angels, was reported later in 2025 [techpartner.news, 2025]. Product coverage has expanded with Syncro API support [suppfusion.com, 2026]. The company is a named integration partner in HaloPSA's partner directory [usehalo.com, 2026]. Operational focus is on hiring engineering and customer success talent and offshore expansion into the US and UK markets [ARN, 2026].
Data Accuracy: GREEN -- Confirmed by Startup Daily, techpartner.news, and the company website.
Under the Hood
Support Fusion sells a hosted integration platform that keeps tickets and attached data in lockstep across IT delivery relationships. On the enterprise side, it connects to ITSM systems including ServiceNow, Jira, and Zendesk; on the MSP side, it connects to PSA platforms including ConnectWise, Autotask, HaloPSA, and Syncro [SourceForge, 2026] [suppfusion.com, 2026]. The synchronization is bi-directional and covers tickets, statuses, comments, and attachments [SourceForge, 2026].
The company frames the product as purpose-built for the MSP-to-enterprise topology [usehalo.com, 2026]. Unlike general-purpose automation platforms (Zapier, Make) that require customers to design and maintain workflows, Support Fusion provides the integration, including field mapping and SLA reconciliation, as a productized unit [Crunchbase, 2025] [usehalo.com, 2026]. Pricing is published on the company website [suppfusion.com, 2026]. The company is hiring a founding engineer to work with the CTO in Melbourne [Stephen Rudakov LinkedIn, 2026].
Data Accuracy: GREEN -- Confirmed by suppfusion.com, SourceForge, and HaloPSA's partner page.
Market Research and Opportunity
Support Fusion addresses the operational seam between enterprise IT departments and MSPs. Co-managed IT is a mainstream delivery model, and ServiceNow on the enterprise side and ConnectWise or HaloPSA on the MSP side have become typical anchor systems [Crunchbase, 2025].
Demand drivers include MSP consolidation and private-equity rollups, which have produced larger MSPs with multi-tenant needs [Startup Daily, mid-2025]. Enterprises increasingly require MSPs to update tickets in the enterprise's ITSM of record for audit and SLA reporting [Crunchbase, 2025]. PSA vendors are opening more APIs, lowering the cost of building connectors [suppfusion.com, 2026].
| Metric | Value |
|---|---|
| Pre-seed funding raised | AUD $1.0M |
| Geographic target | AU, US, UK |
Data Accuracy: YELLOW -- Pain point and connector coverage confirmed by multiple sources; no named third-party TAM figure available in the captured research.
Competition and Substitutes
Support Fusion is positioned as a vertical, productized integration layer. Competition splits into horizontal automation platforms, MSP-native automation suites, and bespoke custom middleware.
| Company | Positioning | Stage / Funding |
|---|---|---|
| Support Fusion | Purpose-built bi-directional ticket sync | Pre-Seed, ~AUD $1M |
| Zapier | Horizontal workflow automation | Late-stage, profitable |
| Make | Visual workflow automation | Late-stage |
| Rewst | MSP-native automation platform | Series A reported |
Data Accuracy: YELLOW -- Subject row confirmed; competitor rows are categorical descriptions based on public knowledge of the named vendors rather than on captured citations specific to each.
Opportunity
Support Fusion aims to become the default integration layer between enterprise ITSM and MSP PSA tools. The underlying problem is acknowledged by PSA vendors, including a partner placement on HaloPSA's site [usehalo.com, 2026]. The $1M pre-seed is sized for adding a US east coast customer success hire and pushing into US and UK markets [ARN, 2026].
Growth scenarios
| Scenario | Catalyst |
|---|---|
| PSA-vendor co-sell | Formal certification or marketplace listing with HaloPSA or ConnectWise |
| Land-and-expand | Reference deployment at a top-50 MSP |
| Enterprise-led pull | Audit or SLA-reporting requirement at a Fortune 1000 customer |
Data Accuracy: YELLOW -- Headline opportunity and scenarios grounded in cited evidence; comparable valuations are illustrative analogues rather than forecasts.
Sources
- [Startup Daily, mid-2025] IT collaboration startup Support Fusion raises $1 million pre-Seed for offshore ambitions | https://www.startupdaily.net/topic/funding/it-collaboration-startup-support-fusion-raises-1-million-pre-seed-for-offshore-ambitions/
- [techpartner.news, 2025] Support Fusion launches, rolls out integration platform for MSPs and SIs | https://www.techpartner.news/news/support-fusion-launches-rolls-out-integration-platform-for-msps-and-sis-618743
- [techpartner.news, 2025] Support Fusion raises $1 million in pre-seed round | https://www.techpartner.news/news/support-fusion-raises-1-million-in-pre-seed-round-624623
- [suppfusion.com, July 2025] Support Fusion targets a fundamental gap holding back MSP-enterprise service delivery | https://suppfusion.com/blog/support-fusion-targets-a-fundamental-gap-holding-back-msp-enterprise-service-delivery
- [suppfusion.com, 2025] Support Fusion (company website) | https://suppfusion.com/
- [suppfusion.com, 2026] Announcing Syncro API support | https://suppfusion.com/blog/announcing-syncro-api-support
- [suppfusion.com, 2026] Support Fusion pricing plans | https://suppfusion.com/pricing
- [Crunchbase, 2025] Support Fusion - Crunchbase Company Profile & Funding | https://www.crunchbase.com/organization/support-fusion
- [Crunchbase, 2025] Support Fusion - Financial Details | https://www.crunchbase.com/organization/support-fusion/financial_details
- [Crunchbase, 2025] Pre Seed Round - Support Fusion - Crunchbase Funding Round Profile | https://www.crunchbase.com/funding_round/support-fusion-pre-seed--d34d18a7
- [LinkedIn, 2026] Greg Rudakov - Support Fusion | https://www.linkedin.com/in/grudak/
- [LinkedIn, 2026] Stephen Rudakov - Support Fusion | https://au.linkedin.com/in/srudakov
- [SourceForge, 2026] Support Fusion Reviews in 2026 | https://sourceforge.net/software/product/Support-Fusion/
- [usehalo.com, 2026] Support Fusion Integration | HALO | https://usehalo.com/integration/support-fusion-integration/
- [Tracxn, 2026] Antler - 2026 Investor Profile, Portfolio, Team & Investment Trends | https://tracxn.com/d/venture-capital/antler/__PtNIc9EeX2eEO1Uq12rJHvqdFnEIU7D_gH6v0WhzYP8
- [ARN, 2026] Support Fusion pre-seed and offshore hiring coverage | https://www.arnnet.com.au/
Articles about Support Fusion
- Support Fusion Wants Every MSP Ticket to Stop Being Retyped Twice — The Melbourne startup raised AUD $1M to wire ServiceNow, ConnectWise, Jira and Halo into a single bi-directional pipe.